How-To and Frequently Asked Questions (FAQ)

We have made available answers to common questions regarding the use of our website which you will find below. In the column on the right you will find links to How-To videos to help you become more familiar with using our website.

What forms of payment are accepted?

The following payment forms are accepted:

  1. PayPal secure checkout using your PayPal account or check out as a guest using PayPal.
  2. Major credit cards using Stripe secure checkout.
  3. Bill to account for qualifying account. Requires an approved credit application.

Are returns accepted?

We offer a 30 day return policy.

Are exchanges accepted?

Exchanges are available up to 30 days of the purchase date. Please read through the details of our return and exchange policy.

How do I register for an account?

Visit the account registration page.

Do I have to register for an account to order?

You are able to create an order as a guest. However we urge that you first create an account or create an account during checkout so that you can track your orders and shipments. An account will be required to process returns and exchanges.

How do I stop receiving Abandoned Cart Notifications?

In order to stop receiving abandoned cart notifications, visit My Account page and check the box to unsubscribe.

Unsubscribe from abandoned cart

Can I quickly re-order same products?

You can easily re-order the same products by visiting your order history.

Quick Re-ordering on KriptoTools.com

Are distributor opportunities available?

Please view the Become a Distributor page for more information.

Do you offer bulk discounts?

We offer bulk discounts on certain products, details can be found on product pages of those that qualify for bulk discounts.